Terms and Conditions

Effective Date: September 18, 2026

Last Updated: September 18, 2026

Welcome to Sydney Sport Psychology, LLC. These Terms and Conditions (“Terms”) govern your use of our website, individual consultations, and interdisciplinary collaborations (collectively, the “Services”).

By accessing our website, scheduling or purchasing Services, or otherwise engaging with us, you agree to these Terms.

1. Our Services

We provide mental-performance consulting and education designed to help athletes develop mental skills and strategies that may support performance and well-being. We also collaborate with physical therapists and clinicians to provide holistic case consultations, education, and mental performance assessments for athletes in rehabilitation.

2. Mental-Performance Consulting Is Not Psychotherapy or Medical Care

Unless expressly stated otherwise in a separate written agreement, our Services are provided as mental-performance consulting, education, and performance support and are not intended to constitute psychotherapy, psychiatric treatment, medical treatment, diagnosis, or emergency mental-health services.

Our Services are not a substitute for evaluation or treatment by an appropriately licensed healthcare professional when such care is indicated.

Nothing on our website or during a consultation should be interpreted as a diagnosis, medical opinion, psychiatric opinion, or guarantee of a particular health, rehabilitation, or performance outcome.

If you believe you require medical, psychiatric, psychological, or other clinical care, you should consult an appropriately licensed professional.

3. No Guarantee of Results

Mental-performance consulting involves individualized strategies and skills, and results vary from person to person.

We do not guarantee:

- A particular athletic or professional result;

- A particular rehabilitation or return-to-sport outcome;

- Elimination of anxiety, stress, fear, or other emotional experiences;

- Selection for a team or competition;

- Improved statistics, rankings, performance, or career outcomes; or

- Any other specific result.

Your results depend on many factors outside our control, including your circumstances, effort, consistency, physical condition, environment, coaching, medical care, and other factors.

4. Client Responsibilities

You agree to provide information that is reasonably accurate and relevant to your engagement with us.

You are responsible for:

- Participating honestly and actively in consultations;

- Communicating relevant concerns, limitations, or changes in circumstances;

- Following recommendations from your appropriate healthcare providers when applicable;

- Making your own decisions regarding training, competition, rehabilitation, and healthcare; and

- Seeking appropriate professional or emergency assistance when necessary.

You should not discontinue prescribed medical treatment, rehabilitation, medication, or other professional care based solely on information obtained through our Services.

5. Scheduling and Appointments

Individual consultations are scheduled in advance and are subject to availability.

The appointment time is reserved specifically for you. Please arrive or connect on time for virtual appointments.

If you arrive late, the consultation may still end at the originally scheduled time.

Our cancellation and rescheduling policy is:

The required cancellation notice is 24 hours.

The late-cancellation fee is $75.

The no-show fee is the full service fee.

The applicable exceptions are genuine emergencies and other exceptional circumstances determined by the business on a case-by-case basis.

We reserve the right to modify or waive this policy in appropriate circumstances.

6. Fees and Payment

Individual consultations are currently priced at $125 for 60 minutes.

Interdisciplinary collaborations are priced based on the sub-service and circumstances of the engagement.

Unless otherwise agreed in writing:

- Fees are due according to the payment terms presented at booking or before the applicable Service;

- You are responsible for providing accurate payment information;

- You are responsible for applicable taxes or governmental charges, if any; and

- We reserve the right to modify pricing for future Services.

Any pricing displayed on our website is subject to change. A price will generally be considered confirmed once an applicable Service has been booked or otherwise agreed to in writing.

7. Virtual Services

Individual consultations may be provided virtually.

You are responsible for having:

- A reliable internet connection;

- An appropriate device;

- A reasonably private environment; and

- Any software or technology necessary to participate.

We cannot guarantee uninterrupted availability of virtual services because internet connectivity, software, hardware, and third-party technology may experience interruptions.

You should not participate in a consultation while driving or while engaged in another activity that makes it unsafe to participate.

8. Confidentiality

We understand that clients may share sensitive personal, performance, rehabilitation, or health-related information.

We will take reasonable steps to protect confidential information in accordance with applicable law and our Privacy Policy.

However, confidentiality is not absolute. Information may be disclosed when required or permitted by applicable law, regulation, court order, or other legal process, or when disclosure is reasonably necessary to address circumstances involving safety or other legally recognized exceptions.

For interdisciplinary collaborations, information may be shared with other professionals or organizations only as authorized by the client or as otherwise permitted or required by applicable law.

Additional written authorization or agreements may be required for certain disclosures.

9. Interdisciplinary Collaboration

When we work with physical therapists and rehabilitation clinics, our role is to provide mental-performance expertise within the agreed scope of the collaboration.

Unless separately agreed in writing, we do not assume responsibility for:

- Medical diagnosis;

- Medical treatment;

- Physical therapy;

- Athletic training;

- Medication management;

- Emergency care; or

- Services provided by another professional.

Each participating professional remains responsible for services within their own scope of practice.

Collaborative consultation does not create a guarantee that a particular rehabilitation, performance, or return-to-sport outcome will occur.

10. Emergency Situations

Our Services are not designed to provide emergency, crisis, or immediate-response services.

We do not monitor communications continuously and cannot guarantee an immediate response to emails, messages, appointment requests, or other communications.

If you are experiencing an emergency or believe you or another person is in immediate danger, contact your local emergency services or seek immediate assistance from an appropriate emergency or crisis resource.

Do not use our website, email, scheduling system, or consultation service as a substitute for emergency care.

11. Website and Educational Content

Our website and educational materials may contain information relating to mental performance, psychology, rehabilitation, performance, wellness, or related subjects.

Such information is provided for general educational purposes and does not create a professional-client relationship merely because you access or read it.

We make reasonable efforts to provide useful and accurate information but do not guarantee that website content is complete, current, or appropriate for your particular circumstances.

You should seek individualized professional advice when appropriate.

12. Intellectual Property

Unless otherwise stated, the website and its contents—including text, graphics, logos, photographs, videos, presentations, educational materials, worksheets, and other content—are owned by or licensed to us and are protected by applicable intellectual-property laws.

You may use materials provided to you for your own personal or internal professional use in connection with the Services, but you may not reproduce, publish, distribute, sell, modify, publicly display, or commercially exploit our proprietary materials without our prior written permission.

For staff education, any permitted use of presentation materials will be governed by the applicable engagement agreement.

13. Client Information and Testimonials

We will not publicly identify you as a client or publish a testimonial attributed to you without appropriate permission or authorization when required.

If you voluntarily provide a testimonial, review, photograph, video, or other content for publication, you grant us permission to use it only to the extent authorized by the applicable consent or agreement.

14. Third-Party Services and Links

Our website or Services may use or link to third-party platforms, including scheduling, payment, video-conferencing, website-hosting, communication, analytics, or other technology providers.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for the practices, security, availability, or content of third-party services that we do not control.

15. Prohibited Use

You agree not to:

- Use the website for unlawful purposes;

- Attempt to gain unauthorized access to our systems;

- Interfere with the operation or security of the website;

- Copy or exploit proprietary materials without permission;

- Submit malicious software or code;

- Impersonate another person or organization; or

- Use our Services in a manner that violates applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Sydney Sport Psychology, LLC, and its owners, employees, contractors, representatives, and collaborators will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of the website or Services.

To the fullest extent permitted by law, our total liability arising from a particular Service will not exceed the amount you paid for that Service, except where such limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

17. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Sydney Sport Psychology, LLC, its owners, employees, contractors, representatives, and collaborators from claims, liabilities, damages, losses, and expenses arising from your unlawful use of the website or Services, your violation of these Terms, or your violation of another person's rights.

18. Termination

We reserve the right to decline, suspend, or terminate Services when reasonably necessary, including for nonpayment, inappropriate conduct, repeated scheduling issues, safety concerns, conflicts of interest, or circumstances that make continued services inappropriate.

Termination does not eliminate obligations that accrued before termination.

19. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website or Services, you acknowledge that you have had an opportunity to review our Privacy Policy.

20. Changes to These Terms

We may update these Terms from time to time.

When we make material changes, we may update the “Last Updated” date and provide additional notice when appropriate.

Your continued use of the website or Services after an updated version becomes effective constitutes acceptance of the updated Terms, to the extent permitted by law.

21. Governing Law

These Terms will be governed by the laws of the State of Florida, without regard to conflict-of-law principles, except to the extent applicable law requires otherwise.

Any dispute will be handled in a court or other forum with appropriate jurisdiction, subject to any mandatory dispute-resolution rights or requirements imposed by applicable law.

22. Entire Agreement

These Terms, together with any written engagement agreement, informed-consent document, service agreement, or other agreement specifically applicable to your Services, constitute the agreement between you and Sydney Sport Psychology, LLC regarding the subject matter covered by those documents.

If a specific written service agreement conflicts with these Terms, the specific written agreement will control to the extent of the conflict.

23. Contact

Questions regarding these Terms may be directed to:

Sydney Sport Psychology, LLC

Sydney Washington

Email: info@sydneysportpsychology.com

Website: sydneysportpsychology.com